It was during a Business in the Community event in the summer of 2006 that I first met Carol Monoyios, CARE UK’s Marketing Director, and responsible (in part, at least) for the fact that I spent the next 13 years working for CARE International.
Carol and the organization’s then Programme Director, Raja Jarrah, had hatched a plan and it was to be my fate, attending that July event, to end up playing the role of their main protagonist.
Their plan was, and remains, a simple one: create a multi-functional team inside of CARE to work with businesses and markets in a new and more impactful way.
What various colleagues across CARE’s system had determined, the year before at a conference in Nairobi, was that there were many ways to work with business and markets, with the purpose of supporting CARE’s mission of empowering women and girls, but these were not being centrally coordinated very well.
At 8am the CARE Burundi team meet on the lawn outside their office and stand in a circle for Monday’s daily briefing. Updates are shared, stories told, priorities for the day ahead clarified.
The team’s Country Director, Juvenal Afurika, closes out the meeting and comes over to my colleague, Dane, and me, “welcome to Bujumbara,” he smiles, “how are things going so far?”
‘Things’ were going well.
We’d landed into the country’s capital early Sunday, Dane from San Francisco via Europe, and me from Saigon, via the Middle East. Several months of preparatory team calls and re-worked excel sheets, carving out the various components to this assignment, were now gratifyingly behind us, and we were finally on African soil.
A few months prior to this visit we’d had to postpone coming over at the end of 2018, as CARE and the International Non Governmental Organisation (INGO) community went through a re-registration exercise with the Burundi Government.
This time, all was going smoothly as Dane and I sought out an inaugural meal by a lake, which we took cautiously, dining just a few metres away from a sunbathing hippopotamus.
We had flown all these miles for the opportunity to engage face-to-face with our colleagues in Bujumbara. The aim was to share our ideas about programme design, and learn valuable insights from their team about the challenges they faced designing social programmes.
Inevitably, as I’ve seen in other contexts, teams who deliver social programmes in local communities are juggling a number of priorities. In addition to which they are tasked with creating an appropriate set of activities and engagements that will actually be of use to local beneficiaries in the long run.
As I am sure happens at other INGOs, once a funding contract has been won, the clock instantly starts its countdown to that work being completed and reported back on. Increasingly, and perfectly justifiably, donors and the wider world of thoughtful commentators, want to see tangible evidence of change being made on the ground.
So, with the days and weeks ticking by, local partners initially get signed up to deliver different pieces of the work, whilst community meetings are staged with beneficiary groups.
However, even in these early phases, there are many things that can get delayed and compromise an initiative. Obtaining local government licenses to operate, for example, upskilling partner NGOs, or facilitating successful dialogue with those communities who will ultimately stand to benefit from the programme – these are just some of the things that pose risks to the success of the intervention if they are not carried out in a timely way.
Midway through a programme all too often local CARE teams, like our colleagues in Bujumbara, find their diaries crammed full: donor meetings; project visits; liaising with the different internal CARE stakeholders; compiling progress reports; ensuring compliance and accounting for funds spent; and then the inevitable requirement of drafting up new proposals for the next round of funding.
During this conveyor-belt of tasks there is seldom time for project teams to conduct detailed research, nor to properly test out new ideas for future programmes, let alone then validate the different assumptions linked to these new ideas having an impact.
And so, it was in this realm of testing and validation that Dane and I were focused for the five days we spent with our colleagues.
Ostensibly, whilst seeking a world in which poverty and social injustice are overcome, CARE is also striving to render its services, at some point in the future, obsolete. Working itself out of being required by others, as opposed to the mandate of, say, a company which would be more akin to the opposite future state.
However, as a company would place emphasis and resources on conducting market research and product testing, so too must the likes of CARE follow suit, if we are to fulfil our ultimate mission anytime soon.
This was the message we were in town to share and to embed.
Afurika himself was sold on this approach. He and his leadership team had taken stock of CARE Burundi’s future portfolio and programme credentials, and decided on a “full makeover”. Their goal being to set the stage in Bujumbara for a new way of operating – one where design principles were going to sit higher up the list of priorities.
To help catalyse this shift, the team rented a building next to their office, and established it as an Innovation Hub – Hub Nawe Nuze. This was to be a new space to bring people together, to engage external stakeholders in, and to broadcast clearly the intentions of this team – Hub Nawe Nuze was to provide the impetus as well as the visual, practical structure in which CARE Burundi could begin its change process.
Yet, even with the excitement of launching the Hub, to actually evolve and to change a team’s approach is another matter. For CARE Burundi to discover, ideate, validate and then operationalise and scale new programme ideas in a way they’d not tried before was going to require new systems and processes, new roles and responsibilities for team members, and a new culture and mindset to absorb and adapt to all of this.
What transpired in our sessions during that week was one step in a longer exercise of accompaniment and learning to which both our teams had made commitments. Without these commitments, championed at the highest levels of the organisations, we’d simply not get off the starting blocks.
Design thinking comes in many descriptions and several INGOs are experimenting with it. At the core of a lot of what I have been exposed to, that has struck a chord for programme teams, is a commitment to organization and to rigour. Some of our colleagues in Bujumbara seemed to agree with this, too (click below to watch some sound-bites from our discussions with them…)
In practicing with our colleagues the craft of “validating a new idea” (which includes largely spending time consulting others and “sense checking” assumptions behind that idea, prior to spending decent money on rolling that idea out) we were merely facilitating the team’s own perspectives and sense of what may or may not work in their context.
In then following up our time in-country with regular team-to-team calls, and subsequently conducting a second in-person session at Hub Nawe Nuze in April, we were able to take our engagement on further.
Throughout these subsequent phases, the CARE Burundi team focused more on securing time and resources for their team to go on to share their new approach and processes with others (CARE and beyond) working in the Great Lakes region.
Not by a long shot does this ripple effect, in sharing out learning and experiences with others, stand out as new and innovative on its own. Nor should it represent the end of a blog post.
The implications of what CARE Burundi have begun to change in their organization will only take hold in the years to come, not the months and weeks between the next Hub event, or the next internal design team meeting.
What has been validated up until this point, however, are a number of previously rhetorical assumptions about organizational change. That change can be good, and that, indeed, you cannot address old problems without bringing in new solutions.
Still, how often do these beliefs and assumptions lie dormant and untested? How often, when it comes to working practices, can we truly say we’ve tried, tested, failed, iterated and tried again?
“Rendering CARE obsolete” will only be realized once we embrace, as CARE Burundi have begun to do, the inter-connected aspects of what that really looks like (new systems, processes, roles, responsibilities, culture, mindset, leadership and so on).
In this way, design thinking must remain a critical catalyst for CARE as we, along with our peers, accelerate towards making good on our ultimate goal.
I have been in Colombo this week, my last visit here in February coinciding with Sri Lanka’s Independence Day celebrations.
As I gear up for returning back to Saigon tonight, I’ve been combing through this morning’s report out from Donald Trump’s July 4th speech about America’s independence, alongside a rash of social media streaming Anne Widdecombe’s inauguration (which, let’s just say “touches” on the topic of independence) as a Member of the European Parliament.
Widdecombe, in case you didn’t seen her performance, compares those duty bearers inside the European Parliament to “feudal barons”, and the United Kingdom to the “peasantry” – a “colony” seeking to escape from the oppressive regime of an “empire”.
Trump, to paraphrase his day in the office, made a speech with lots of “uncharacteristic” words in it (such as “we are one people chasing one dream”) and then stood back as his country’s military arsenal flew overhead. Continue reading “Friday missive from Colombo”→
There’s nothing like the arrival of January to spark action. Resolutions, I’ve had a few. The most plausible so far being a commitment to eat and drink more slowly, rather than inhaling meals and bottles of wine as if food rationing and prohibition laws were about to be imposed.
Less plausible resolutions include: writing more; drinking less; reading more; and looking at my phone less.
I say ‘less plausible’ in that I’m fairly confident of being able to strike a balance with objectives like these – it’s just a fear of setting myself up to fail by insisting on rigid, self-imposed restrictions. Moderation, it’s often touted, is key, but then so, too, is our ability to feel in control of what we are doing.
More’s the pity that, in many ways, I simply enjoy so many of these pursuits (including my job, and the ebb and flow of travel and time it requires) that I feel more practice is still required to find a useful daily cadence to accommodate all the ‘things’. Continue reading “Just Keep Going”→
Over the last 24 hours Saigon has been submerged by Typhoon Usagi – officially the “longest and heaviest rainfall ever recorded in Saigon history”. Earlier last night, me and the girls schlepped home from a friend’s house, up to our knees in water and, overnight, our downstairs bathroom and kitchen were mildly flooded.
Thousands of other city residents here were less fortunate – one man was killed by a falling tree not far from where we live, and stories were shared overnight of people abandoning their homes and finding refuge elsewhere.
I’ve written before about storms in Saigon, and the natural occurring disasters in South East Asia more generally, but this current season has been busier than normal.
Vietnam often escapes heavy storms, thanks to the Philippines, a country well versed in combating typhoons, hurricanes and tropical storms. I’ve visited the country twice this year, working with CARE team in Manila who manage the TUKLAS Innovation Labs – a initiative supported by UK Aid and The Start Network that seeks out new ideas and solutions from local communities, to help them better prepare for the typhoons and storms which routinely batter the country’s shores. Continue reading “Innovations in Resilience”→
I remember the moment I started really thinking about inequality. I was 22 years old and part way through a year of teaching in Uganda. As cliched as that year has the potential to be (for the privileged expat that I am) and as eye-glazingly pathetic as this anecdote might come across, I’ve thought it through a fair few times over the two decades since, and it was out there, halfway down the main orange dustbowl of a road outside of the room I rented behind a local bar, that things changed for me.
It took only one minute – and it will forever raise the hairs on my arms.
It was Sunday, and I was walking into the local town – Kiboga – with Julius, the headmaster of one of the schools at which I was employed as an English (and football!) teacher.
As was customary, a walk into Kiboga, on any given day, would involve multiple greeting stops, and smiles and gestures to my neighbours. Students on bicycles might swing past me shouting “yes, Master!” or a group of half dressed toddlers would canter several metres towards me from out of their houses yelling “Mazungu! Mazungu! how are you Mazungu?” Continue reading “A short story of self”→
This time last week I returned from the USA – a giddy eight flights and two weeks of work and immersion into some of the country’s civil rights history, as CARE contemplates setting up programmes in America.
I’m still absorbing all that I saw and heard…
From talking to activists outside The White House the day after I arrived; to discussions with colleagues in D.C. about CARE’s future presence in Nigeria, where we are aiming to build the resilience of those affected by ongoing humanitarian issues there; through to time in Atlanta with my incredible team, exploring ways to lift up the opportunities for innovation across CARE’s network; before pausing for a weekend’s moment of Southern Decadence in New Orleans, a city whose authenticity and openness (in more senses of the word during that particular weekend, and which requires it’s own discreet blog post) to diversity and to humanity really are as creative and appealing as one imagines they could be; followed by road tripping up and into the State of Alabama, for more planning sessions at the fabulous Goodlight Studio in Birmingham, and a whistle-stop dive into some of the iconic civil rights moments of the 1960s, which unfolded in this infamous part of the country (from the 16th Street Baptist Church bombing of 1963, to visiting Joe Mintor’s garden displaying thirty years of work in bringing to life historical events in his garden, through the medium of scrap metal and every day objects); all of which culminated in a final leg in Montgomery, meeting the team at the Equal Justice Institute (EJI) and hearing from Lecia Brooks and Richard Cohen at the Southern Poverty Law Centre, privileged encounters (amongst others had that week with lawyers, journalists, pastors and advocates for change) offering up precious, honest and heart wrenching insights into the social justice journeys that so many generations across the “Deep South” have been experiencing, each story a momentary platform to quench the individual (and increasingly collective) thirst for action which pulsates through the corridors of these justice-focused institutions, and through the determination of those who inhabit them on a daily basis; until, with my last 24 hours to spare, I flew up to Connecticut, to spend time with one of my oldest and dearest of friends, whose son, my godson, Sam, and I played pool whilst, trading insights about the speeches of Martin Luther King, taught at Sam’s high school, and equipping him and his peers with knowledge, in a way that left me more inspired about how this next generation of power holders and decision makers, of mothers and fathers, of politicians and business executives, might be gifted the intuitive sense of how their fingerprints and footprints can have positive meaning and a place in future history books, as they embark on their own life missions to become their best selves… Continue reading “Back in This”→
It’s the weekend, and I am up the coast of Vietnam, on An Bang beach, enjoying ocean scenes, blue skies and the lazy movement of palm.
A paradise of sorts.
I brought with me Rebecca Solnit’s A Paradise Built in Hell – a fantastic read: with its insightful and brilliantly constructed chapters, many of which seek to dispel long held preconceptions about what ‘makes us all tick’. And, in particular, how people cope with, are affected by, and grow from the impact of natural and man-made disasters.
I’ll want to quote some of Solnit’s beautiful prose at the end of this blog – for the posterity of one day re-reading this – and I am sure to post again about many of the perspectives her narrative offers up: indeed, my own organization, CARE International, like many of our peers, is heavily invested in learning from our experiences of intervening before, during and after crises.
For now, poolside, and warming my feet on the scorched tiles, this is merely a momentary toe in the water of something I am sure will consume me time and again.
Solnit makes a variety of thought provoking points in her novel.
The genesis for CARE’s emergence into the world begun in the United States of America, in response to the ravages of the Second World War.
CARE brought relief to many countries affected by WW2 through the medium of our infamous “CARE package” – an intervention providing food, water, shelter, and protection to people in need.
Wind forward 73 years, and a high percentage of CARE’s interventions around the world today rely on the same modality, when it comes to getting aid and assistance to those in crisis. We still bring things (hardware, skills, cash) to people who lack the access themselves. Sometimes these can be locally sourced things, but the fact remains that, in many situations, agencies such as CARE are still needed to broker, facilitate and connect.
CARE is not alone in this endeavor. Like many others working in the industry of “aid” we strive to be “first responders” when an emergency breaks. However, CARE also invests in providing sustained support to the increasing number of people affected by protracted crises. In that way, we play both immediate and longer term roles.
I’ve written here about our work in Gaza, by way of an example of this. In Gaza, CARE has experience of assisting communities during times of conflict, and, we simply could not deliver the more ongoing support and assistance to Gazans that we do, were our teams not, themselves, Gazan citizens – living day by day in solidarity alongside those whom CARE is seeking to serve.
When I visited our work there last year, my Gazan colleagues spoke about the 55 day war of 2014, and turning in for bed each evening covering their faces, so as to preserve their dignity if a missile hit their house during the night. In the morning, they would covertly meet with other aid agencies, rocket fire ringing in the air, in order to design how to best support their neighbours.
Like any great pairing, humanitarian relief and longer term development bring out the best in each other. In the Gaza example, CARE is much more knowledgeable and agile in our emergency response because of the nature of our longer term status and operations there.
And so, increasingly, it is being recognized by many INGOs and institutions that there is a space of overlap between these two realms of relief and development, and this overlap has become known as the “Nexus”.
Now, a “Double Nexus” situation describes where relief and development come together. An example of this being a “disaster risk reduction” project which might seek to reduce the impact on a community affected by a cyclone, by establishing upfront an affordable micro-insurance scheme, offering property insurance to small dwellings and poorer communities.
A “Triple Nexus” takes on the third element of ‘conflict’ into this mix, and devises practical ways of intervening in such a way that positively affects not just the resilience of a community, but also the political dynamics in that same context.
All well and good, but what are some of the other frameworks into which we can deploy Double and Triple Nexus work?
Implicit in these, and affirmed by the UN this year, is the reality that the growing number of humanitarian crises in the world today (and highlighted on these pages, too) mean that a higher percentage of the world’s most vulnerable are living in contexts of fragility, conflict, insecurity and grave uncertainty.
We cannot ignore this reality and we cannot continue to deliver aid in the same fashion as we have been doing since 1945.
Secondly, the current push behind the Grand Bargain principles (taken on by donors and NGOs) to invest higher amounts of funding into humanitarian assistance that is locally owned and implemented, is a step forward in how, from a systems perspective, the dial needs to move. Away from cyclical, transactional donor funding and away from siloed programming between emergency relief and longer term development, and towards, instead, a more harmonized way of working across these areas.
These frameworks offer up some core institutional hooks for the likes of CARE, and the good news is that we also have a “proof of concept” – the evidence – that combining approaches and harmonizing our efforts and experiences not only creates opportunities for wider impact, but it saves money.
Early warning systems, micro-insurance schemes, social protection measures – each of these upfront initiatives cost less than those initiatives deployed after an emergency.
CARE’s previous calculations from 2007 were that it cost 7 times more to respond after an emergency stuck, than it did to help prepare communities in advance of events unfolding.
What CARE is committed to is working for generational change and outcomes that go way beyond a single emergency response, but which are informed, qualified and made more robust because of the experience gained from that response.
Ultimately, we want to help create a sustained and enabling environment for marginalized and vulnerable population groups to leverage.
Put another way, we demand a levelled playing ground for all communities, in all contexts, to enjoy the social and economic freedoms and opportunities that many around the world take for granted.
I’m flying to Singapore on Thursday for work. For those more acquainted with my blogs on definitelymaybe (or on the sister site http://www.saigonsays.com) you’ll have picked up on the fact that I go through spells of heavy travel because of my job.
Every time a work assignment involving being out of Saigon (where I live) is conceived – by me, or by someone I work with, or work for – there are formal criteria for finalizing a decision about going, or not going.
For example, is the assignment in response to a need in that country from a CARE team, an invitation from a partner organization, or the mandate of a higher authority in the system? Who is paying for the costs? What is the detailed scope of work, the objectives? And so on.
I wonder, though, about the less formal criteria that come into play? Those that emanate from individual persuasions and from hierarchies?
Does CARE, and do other entities, in situations of deploying staff overseas to conduct their work, have open and accountable ways of prioritizing who goes where, and for what ends?
Furthermore, how should a not-for-profit agency such as CARE, working to empower marginalized and vulnerable women and girls, decide whether it is more impactful for its mission to send someone in a more “senior” role to a networking conference vs. sending a more “junior” level person on a training course?
In this example, the networking assignment might yield an opportunity to bring valuable new investments into CARE. The training course example might, instead, not only increase the quality of a specific piece of programme design but might also inspire that staff member to be retained for a longer period of time (which, as we know, tends to save organisations money, given the cost of recruiting new people.)
Is one of these examples more directly related to CARE being impactful in our work than the other?
This connundrum, perhaps, doesn’t require public consultation via my blog, and these are issues which are persuasive across sectors and institutions.
However, as carbon emissions are a dominant root cause that exacerbate poverty and social injustice around the world, it does feel incumbent upon those of us working to support those people most impacted on by poverty and social injustices, to be held to account around our standards and decision making.
The issue of how CARE goes about bringing investments into our organisation, how we build quality programmes, and how we reduce our carbon emissions must be inter-connected.
It occurs to me, too, that this use of ‘informal’ criteria is pervasive in all walks of life, and how we make decisions on many things, and speaks to our individual, collective and societal values.
When I ride my motorbike around Saigon (itself an often complex past-time, and one of the topics of an early blog) I’ll make judgements at every corner, and with every mirror check along the way. Split second decisions are calculated based on a.) what I perceive should be the (formal) rules – although it’s never 100% clear over here – and b.) what I might then decide are more intuitive (informal) reasons.
Spread over this recipe for decision making a splattering of social and cultural norms (we got into this last week, too) and sometimes the results are pain free, and other times they leave me hand-gesturing and losing face in front of a road full of people and vehicles.
The values based judgements I and others might be drawing from in such scenarios are often buried deep. And so do we always even know that we are drawing from them, particularly in situations where we find ourselves in arguments or in discussions with conflicting view-points?
I rarely quote the bible on this blog, but how often do we stop and follow the “do unto others as you would have them do unto you” mantra (from Jesus’ Sermon on the Mount, for anyone who, like me, just needed to google the line itself)? If I were to create for myself a strong grouping of values to lead my life by, then I think this one is a great contender.
Yet, is it possible to follow this particular biblical ethic in everything one does in life? Who knows. But I do think a small helping of it everyday would be a valuable beginning.
Just as we are taught (rightly so) not to judge a person by their appearance, I think a good deal of inspiration for me comes when you combine various valuex based sentiments together, and ‘walk their talk’.
As someone initially might take up daily meditation, repeatedly over time they might then develop the ability to use what, eventually, becomes a more ingrained technique and state of mind into how they think, speak, and behave, and how they move from each day-to-day activity and past-time.
Perhaps there is a way for those of us operating from positions of power (from wealth, health, security) to genuinely connect with those values which we often speak about, but less often act upon? Better still, can we be consistently true to these values and be honest with ourselves when we are not?
This morning, I watched a video that actress Shay Mitchell hosted for CARE, documenting a visit she made to a refugee camp in Azraq, Jordon. There, she spent time on a CARE project set up to teach young people how to make films, and give them a channel to express themselves (which I’m pleased to say is an initiative that will now continue through past 2018).
Celebrity promotions of international development work have always been ‘a thing’ and some will be critiqued positively, and some negatively. Carbon emissions were expended, and other investments were made, to make this particular visit, project and resulting video happen. It moved and inspired me (caveating that I do have a certain bias). Maybe for others it will illicit different reactions.
Click on many newspaper front pages this morning, and articles underscoring the desperate plights of hundreds of thousands of other refugees, across the globe, are waiting to be read. They demand, and also deserve, our attention.
This, in part, is our dilemma. I’m sharing the Azraq video to (even slightly) help its promotion to even more then the one million or so watches it has already well deserved. In writing about CARE’s other work from time to time, I hope to do the same. To trigger some reflection. To percolate, for any reader who stops by, a thought or a feeling.
I’ll never actually be able to conclude if this creates impact in itself, but I will continue to experiment with that.
One thing that I do know, specifically related to this video, is that I met Jameel (CARE’s Project Manager for the work in Azraq) recently, and it would be impossible to meet someone whose strong values based approach, to his work and to his life, was more profound.